Resident FAQ's


Doorstep Collection Questions

Nobody came to pick up my trash tonight. Why not?

To ensure collection, please follow the Valet Waste basic procedures found at this link:

CLICK HERE TO SEE THE DETAILED STEPS OF DOORSTEP COLLECTION: DOORSTEP 1-2-3

Two common mistakes that can result in non-collection are:

1. Putting your trash out too late!
2. Bringing the container back in too soon!

  • Collection begins after 8:00 PM (unless you have been otherwise informed by your leasing office)If you put it out even a few minutes past 8:00 PM, the valet could possibly have already passed by your unit if he/she happened to begin at your building.
  • Valets are permitted to work as late as midnight (depending on the night’s trash volume, as well as the size and layout of your community, it may sometimes take as long as 3-4 hours for them to finish up – particularly on a Sunday night).
  • Residents are permitted to leave their containers out overnight (as long as they bring them back in the following morning before 9:00 AM).
  • All trash must be bagged and tied securely (the only exception are flattened, bundled boxes).
  • Always use the container provided (extra bags may be stacked on top of each other inside the container - keeping the lid open – most communities do not allow bags to be placed directly on the pavements as this can result in floor stains).

I followed all those procedures and my trash still was not picked up!

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We do apologize for this inconvenience. Please call Valet Waste at 1.877.574.2587 so that this issue can be documented and forwarded to your community’s Valet Waste manager. Residents can also visit our Valet Waste Customer Care page by Clicking Here or they can email our customer care team directly at customercare@valetwaste.com. Our office hours are Mon-Thurs 8:30 AM – 10:30 PM (EST), Friday 8:30 AM-5:00 PM (EST) and Sunday 7:00 PM – 11:30 PM (EST).

I am not home between 6-8 pm and my property does not allow me to put my container out earlier. What should I do?

6:00-8:00 PM is the window of time that was agreed upon to allow residents to set their trash outside. If your work hours or other daily commitments do not allow you to adhere to this schedule, please contact their community manager to discuss.

How much do I have to pay for this service? Are you going to bill me?

Valet Waste is contracted by your property management. Valet Waste does not bill individual residents. You will need to direct this type of questions to your community leasing office.

I do not want your service. How can I cancel it?

We are sorry to hear that, but Valet Waste has been contracted by your property management to provide doorstep trash collection for all of your community’s residents. Our service is designed to control your entire property’s waste stream conveniently, consistently and in the most sanitary way. The communities we service generally do not offer individual residents an option to opt out of this service, but if you’d like, please inquire at your community leasing office.

I did not get a container, or my container is damaged, dirty or lost. How can I get a new one?

Your community leasing office assigns, distributes and tracks the Valet Waste containers for their residents, so please request one from your leasing office.

I do not want this Valet Waste container. Can you please come and pick it up?

Your community leasing office assigns and tracks your apartment unit’s container. The doorstep trash collection service that your community management selected does require that the container always be used for sanitary and aesthetic reasons. We hope that you will give it a try! If not, please contact your leasing office.


Violation Tag Questions

Why did you put this “violation” tag on my door?!

This tag lists the basic guidelines that every resident is asked to follow in order to improve and maintain the property’s aesthetics and sanitation, as well as to ensure that the collection process will run smoothly and efficiently.  Your community management has authorized and requested Valet Waste to place these door tags as reminders to the residents of their expectations, and to encourage the cooperation of all.

Why did you put a tag on my door for leaving my container outside?

Residential communities do not allow their residents to leave containers out during the daytime simply because they want the property to look it’s best for all residents.  If your work hours or other daily commitments do not allow you to bring your container back inside by 9:00 AM, please contact their community manager to discuss.

But this tag says you are going to fine me!

If there are any fines involved, they are issued by, and paid to your leasing office. Fines are not paid to Valet Waste. Valet Waste does not collect or benefit financially from any fines issued to residents, but we do work together with the leasing offices of the various properties we service, in order to assist those property managers to uphold the standards that they have chosen for their communities. Every community is different in what they expect of their residents, and in what measures they may take to attain those goals. When requests, reminders, or other measures don’t produce the desired results, many communities do issue fines.  If you have been fined, please contact your community manager for further details.

Just putting my bags of trash out on the floor with no container was never a problem before. Why am I getting tagged for it now?

Nearly all of the communities we service strictlyrequire that their residents use the containers provided for sanitary and aesthetic reasons. It seems that your property management has also now decided to begin enforcing this procedure at your community. If you have questions about this change of policy please contact your leasing office.


Recycling Collection Questions

How does your recycling program work?

Recycling is picked up along with your regular trash, on the same schedule and by the same valet, five nights per week. Simply bag and tie your recyclables in blue bags and place them in your Valet Waste container along with your bag of regular trash.

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When the service valets dispose of the trash they collect, they will place the regular trash into the compactors, but the blue recycling bags are placed into the special recycle bins that are provided for that purpose.

Is there an additional cost for recycling?

No there is not. We at Valet Waste are concerned about the health of our planet, and so we offer free collection and processing of household recyclables as a way to help.

What materials can be put into the blue bags?

We accept all paper and cardboard items, including milk & juice cartons, all plastic containers #1-7, tin and aluminum cans, empty aerosol cans, bottles and jars as long as none of these items are jagged, sharp or could endanger the safety of the collectors who pick them up. These items can also be mixed together in the same bag – they will be separated later at the recycling processing facility. Cardboard must be flattened and bundled, and newspapers can be bagged or tied into bundles also. For a complete list of acceptable and unacceptable items for recycling, please refer to our recycling guide located at the bottom of our About Our Services webpage.

Is there a limit to how many flattened boxes I can put out?

The service valet can usually collect up to five or six flattened boxes per unit each night. Please make sure they are also taped or tied together in a small bundle.

They took everything but a pizza box! Do I have to flatten them down, or put them in a blue bag?

Just one pizza box does not need to be flattened down. If you have two or more, please flatten and bundle them together as instructed above. Flattened boxes do not need to be bagged.

If I have a taped bundle of newspapers or magazines, do they have to be put into a blue bag also?

No, as long as they are securely taped or tied together so that nothing slips or falls out. Please keep all such bundles under 25 lbs each.

Can small amounts of paper be co-mingled in a blue bag along with other types of recyclables?

Yes, all acceptable forms of recyclable materials may be commingled in securely-tied blue bags. They will be separated later at the recycling processing facility.

Where can I get some blue recycle bags?

Blue recycling bags can be purchased on our website - Click Here to Purchase Recycling Bags. You can also check with your community leasing office - they may also provide them there. Blue recycle bags can also be purchased at many local supermarkets, Target, Wal-Mart, Home Depot, Lowe's Home Improvement Center, or other fine retailers in your area.

Is it OK if all my bags do not fit inside the container?

Yes, that is understandable – just as long as you do put your container out and you do use it for whatever bags will fit into it. Extra bags can be stacked inside the container with the lid open. You should try not to put them directly on the floor because they can sometimes cause stains.


Large Doorstep Collections

Is there any limit to how many bags I can put out on a single night?

No, but if it is truly excessive, your collector is usually permitted to only take part of them, and to then complete the entire collection over a period of two or three nights.

If I have extra bags can I use another container I have also – along with the Valet Waste container?

Yes, as long as the Valet Waste container is right beside it, and is also being used. Seeing the provided Valet Waste container at each doorstep is a confirmation to the service valet that whatever is in them is indeed trash.  If your valet comes across a bag inside an unknown container, he may choose not to collect it if he is unsure that it was intended to be thrown away.  Many residents often place outside containers or bags of items they intend to donate to some good cause, for example. Sometimes, they will just set something outside temporarily while they’re cleaning, or reorganizing a closet, etc. A good rule of thumb is if it is trash, label it with a sign for your valet as trash.

Is it OK if I use plastic grocery bags, or Walmart-type bags?

Any type of strong plastic bag is fine, as long as it can be tied and does not leak.

Will you pick up any size bags, as long as they’re tied & under 25 lbs?

No bags should be larger than the container provided. If all of your trash does not fit in one bag that size, please use a second bag and place it on top of your original bag with the container lid open.

Do you pick up boxes?

Yes we do, as long as all boxes are flattened and taped (or tied) together in bundles so that the Service Valet can easily grab and transport them out to their truck or place of disposal.

Do you take TV’s (or old furniture, pieces of wood, etc)?

No. Our service valets only pick up bagged trash and flattened boxes. You will have to make other arrangements or contact your community leasing office to have large or heavy items removed.

The brochures indicate to “call Valet Waste” if I have items of excessive size or over 25 lbs.  How big is “excessive” size?

Any bags of trash that are either larger than the container provided, or over 25 lbs, are considered excessive.  All trash (except bundles of flattened boxes) must be bagged, under 25 lbs, and tied securely. Please call Valet Waste concerning any bagged items that exceed that size, or that weight.


Please contact your community manager if you have bulk items such as furniture pieces, or boxes of old kitchen & household items, etc.